Testimonials
Ed Jonwood, First Bus:
Caroline is an exceptional recruiter. She is so passionate about transport and as a result has a deep understanding of the industry and great connections on both the client and candidate side. I think what really sets her apart from her peers is her ability to match candidates not just based on their skills and experience, but their alignment with the company culture and whether their personality is a good match. Caroline is very responsive and supportive throughout the recruitment process and gives honest and constructive feedback. I would highly recommend working with Caroline.
Andy Davidson, Technical Business Analyst, Intermoda:
I couldn't recommend Caroline enough. Her approach and energy is such a breath of fresh air in the industry. It's probably best to not think of Caroline like a recruiter, think of her as an industry expert who can effortlessly match Companies to Staff and vice versa.
Thank you for all your help Caroline!
Marlene Mitchell, Institute of Project Management:
Caroline is the epitome of what a great recruitment professional should be – something that feels increasingly rare these days!!
Caroline is responsive, supportive, enthusiastic, and genuine. Her communication is exceptional; she always responds promptly, keeps everyone informed, and brings a level of professionalism and care that makes the entire process feel seamless.
What sets Caroline apart is her ability to combine precision and expertise with a deeply human approach. She takes the time to listen, understand, and build meaningful connections rather than treating recruitment as a transactional process.
It's always a pleasure to speak with Caroline. Her positivity, authenticity, and genuine interest in people shine through in every interaction. I would highly recommend Caroline to anyone looking to work with a recruitment professional who truly cares about both people and outcomes.
Kayleigh Ingram, Commercial Development Director, First Bus:
I wouldn’t hesitate to recommend The Recruitment Story.
Caroline’s approach was comprehensive from the very beginning and felt genuinely tailored to both the role and the organisation. What stood out most was the quality of candidate presentation. Every profile came with a thoughtful, well‑considered assessment, strengths, development areas, motivations and a clear evaluation of suitability against our specific requirements. It made shortlisting seamless and gave me real confidence in the recommendations being made.
Caroline’s knowledge of the bus sector was evident throughout. She understood not only the technical demands of the role, but also the wider challenges and opportunities facing the industry. Crucially, she recognised where the position sat within the broader operating model, not just what the role did in isolation, but how it contributed to the wider “bus engine” and worked alongside other key functions.
Equally impressive was her understanding of the talent market. Her scanning of the candidate landscape was extensive and well‑informed, resulting in a shortlist of individuals who were not only capable of performing the role, but genuinely interested in the opportunity and aligned with our organisation. It was clear that significant effort had gone into identifying, engaging and attracting candidates who matched our purpose, culture and ambitions, not simply those who met the technical criteria on paper.
What truly differentiated Caroline from recruiters I’ve worked with previously was the time she invested in understanding the people involved. She took the time to understand me as a hiring manager, my leadership style, the dynamics of the wider team and the type of individual most likely to thrive in our environment. The focus was never on simply filling a vacancy, but on securing a hire who would succeed for the long term.
Perhaps the best way to describe Caroline’s approach is recruitment grounded in a deep understanding of humans, the stories they bring, the stories they join and the stories their organisations are trying to write. It was far removed from matching a CV to a role profile. Instead, it combined insight into people, teams, organisations and markets to secure a hire who was not only capable of doing the job, but genuinely positioned to excel within it.
Thank you, Caroline.
